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Home >>  Help >>  Charges and Settlement  >>  E-Statement Charges and Settlement Charges And Settlement PayNow Custodian And Nominee Services CPF/SRS Funds E-Statement EZ Cheque Deposit Multi-Currency Trust Note: The below information are meant for CGS International Securities Singapore Pte. Ltd. ("CGS SG"). clients only. Notice: Please be advised that with effect from 01 May 2018, the old e-statement system will not be available on your CGS iTrade login. Statements for 17 January 2018 or earlier from the e-statement system will no longer be accessible. Standard fees and charges will be applicable for such statement retrieval requests. Hence, we highly encourage you to print and keep copies of your e-Statements for January 2018 and/or earlier by 30 April 2018. Electronic Broker Statements (E-Statements) View your statements online Streamline and view statements for your eligible accounts online! View up to 12 months of your Monthly Statements and up to 3 months history with your Contract Notes, and get notified via email when your latest statements are available. Convenient access and secured E-Statements give you convenience of viewing and/or printing your statements anytime and anywhere using your CGS iTrade online account. It’s easy, fast and free! Accessed via the secured CGS iTrade portal, enjoy a peace of mind of knowing you are protecting yourself from the possibility of lost or stolen paper statements. Environment friendly E-Statements are a great way to cut down paperwork and printing; do your part in helping the environment! To find out on how to start using E-Statements, click [here] for the User Guide. To apply for viewing your statements and contract notes online, click [here] to download the Consent Form for E-Contract Notes and E-Statements. To opt out of E-Statements, click [here] to download the Opt-Out for E-Contract Notes and E-Statements form. Understand Your Monthly Statement, click [here] to download Monthly Statement Guide. Electronic Broker Statements (E-Statements) - Frequently Asked Questions Q1. What is E-Statements? E-Statements are an electronic version of your account statements and contract notes. top Q2. How can I access E-Statements? E-statements are accessible via your CGS iTrade online login. Please click here to view E-Statements User Guide for more details. top Q3. Can I choose to receive both E-Statements and paper statements? No, if you opt for E-Statements, you will stop receiving paper statements. top Q4. What statements are available as E-Statements and when will they be ready for viewing? E-Statements will be ready on the CGS iTrade portal for viewing and availability frequency is as per the table below. You will be notified via email once your latest E-Statements are ready. Statement Frequency Ready for viewing (Times are on best effort bases) Monthly statement Monthly 10th calendar day of next month Custody statement Monthly 10th calendar day of next month Trust statement Monthly 10th calendar day of next month Margin statement Monthly 10th calendar day of next month Sub account statement Monthly 10th calendar day of next month Contra statement Daily Same day after 19:00 Net off statement Daily Same day after 19:00 SGX Contract notes Daily Next business day Foreign Contract notes Daily Next business day Margin valuation report Daily Next business day top Q5. How long will E-Statements be available on the CGS iTrade portal? E-Statements will be available on the CGS iTrade portal for up to 12 months for monthly statements and contract notes will be available only up to 3 months. top Q6. Do I have to pay for E-Statements? E-Statements are available free of charge. top Q7. How do I opt out of E-Statements and how long will it take to be effective? To opt out of E-Statements, please click here to download Opt-Out for E-Contract Notes and E-Statements form, complete and mail back reply to us. It will take 5-7 business days to deactivate E-Statements for your account. top Q8. Can I print my E-Statements? Yes, you can print E-Statements from your CGS iTrade portal. Please click here to view E-Statements User Guide for more details. top Q9. How can I change my email address for E-Statements alerts? The E-Statements alerts email address is same as your registered CGS iTrade account email address. If you wish to change your email address, please contact our Client Services officers at 1800 538 9889 or +65 6538 9889 (overseas) (Monday to Friday, from 8.00am to 6.00pm) or email clientservices.sg@cgsi.com. top Q10. If I do not have email address, can I opt in for E-Statements? No, an email address is mandatory for E-Statements. top Q11. How can I request for past statements which are not available in E-Statements? If you wish to request for past statements which are not available in CGS iTrade portal, please contact your trading representative. There will be fees applied to retrieve past statements as per below: top   Statement Fees per statement Any past statements SGD 30 + GST For more information on enrolling for this service, you may call us at 1800 538 9889, send an email to clientservices.sg@cgsi.com or visit our Investment Centre at 10 Marina Boulevard #09-01, Marina Bay Financial Centre Tower 2, Singapore 018983.

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